HIPPA COMPLIANCE

What is HIPAA Compliance?

HIPAA, the Health Insurance Portability and Accountability Act, sets the standard for protecting sensitive patient data. Any company that deals with protected health information (PHI) must ensure that all the required physical, network, and process security measures are in place and followed.

This includes covered entities (CE), anyone who provides treatment, payment and operations in healthcare, and business associates (BA), anyone with access to patient information and provides support in treatment, payment or operations. Subcontractors, or business associates of business associates, must also be in compliance.

The HIPAA Privacy Rule addresses the saving, accessing and sharing of medical and personal information of any individual, while the HIPAA Security Rule more specifically outlines national security standards to protect health data created, received, maintained or transmitted electronically, also known as electronic protected health information (ePHI).

If you are hosting your data with a HIPAA compliant hosting provider, they must have certain administrative, physical and technical safeguards in place, according to the U.S. Department of Health and Human Services. The physical and technical safeguards are most relevant to services provided by your HIPAA compliant host as listed below, with detail on what constitutes a HIPAA compliant data center.

• Physical safeguards include limited facility access and control, with authorized access in place. All covered entities, or companies that must be HIPAA compliant, must have policies about use and access to workstations and electronic media. This includes transferring, removing, disposing and re-using electronic media and electronic protected health information (ePHI).

• Technical safeguards require access control to allow only the authorized to access electronic protected health data. Access control includes using unique user IDs, an emergency access procedure, automatic log off and encryption and decryption.

• Audit reports, or tracking logs, must be implemented to keep records of activity on hardware and software. This is especially useful to pinpoint the source or cause of any security violations.

• Technical policies should also cover integrity controls, or measures put in place to confirm that ePHI hasn’t been altered or destroyed. IT disaster recovery and offsite backup are key to ensure that any electronic media errors or failures can be quickly remedied and patient health information can be recovered accurately and intact.

• Network, or transmission, security is the last technical safeguard required of HIPAA compliant hosts to protect against unauthorized public access of ePHI. This concerns all methods of transmitting data, whether it be email, Internet, or even over a private network, such as a private cloud.

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Physical Security

Physical security is a basic but critical layer of security your hosting provider must hold to the highest standards in order to lower your organization's risk, meet compliance standards, and prevent unauthorized access to IT infrastructure.

The physical security of our data centers is only one measure of safeguards independently audited on an ongoing basis with annual reporting to verify we have successfully implemented strong access control measures to protect our infrastructure. Physical security means only authorized personnel should have limited access to locked server racks, suites and cages.

All of our cloud hosting data centers require two-factor authentication for building access, including keycard logging and biometric identification. All visitors are required to sign in, wear badges, and follow proprietary security procedures. Our environmental controls include 24/7 monitoring, logged surveillance cameras, and multiple alarm systems. In addition, we make it a priority to know our clients and to inquire if we see a new face. It's good business, and good security.

Technical Security

Technical security, such as encryption, two-factor authentication, and intrusion protection is a core safeguard of sensitive data. It's important the application of security technologies falls within the context of a strategic approach that includes administrative and physical safeguards. Technical safeguards are not one size fits all. We will work with you to fit the right combination of security technologies to suit your tolerance for risk, compliance obligations, and resource demands.

The technical safeguards below are all included in our security packages to comply with PCI DSS standards and are a great addition to lower your risk of data loss if you need to follow HIPPA, SOC 2, or Safe Harbor guidelines.

Administrative Security

Administrative security includes our independent annual audits, hiring policies, staff training, and back-office processes that protect sensitive data. Equally important as ensuring the physical and technical security of your data environment, administrative security addresses the business-facing concerns of partnering with a third-party hosting provider.

If you collect, store or process credit cardholder data, you are required to meet PCI DSS compliance. With PCI, you are required to ensure third-party/service providers that may have an impact on the security of the cardholder data environment are able to meet compliance standards.

If you collect, store, or process patient health data, you are required to meet HIPAA compliance. With HIPAA, you are required to comply with the administrative safeguards within the HIPAA Security Standards that apply to:

• The size, complexity, and capabilities of the covered entity
• The covered entity's technical infrastructure, hardware, and software security capabilities
• The costs of security measures
• The probability and criticality of potential risks to ePHI

We can provide the administrative security you need in the form of contractual requirements and staff training as well as documented policies, procedures, and independent audit reports to lower your organization's risk of outsourcing its IT infrastructure needs.

Your Complete Security Toolkit

Protecting sensitive information and mission-critical applications is an essential and ongoing effort requiring coordinated partnership and a proactive approach to reducing risk by all parties.

We employ a defensive, in-depth approach to security with safeguards that encompass all of our people, processes, and technologies. We assess our security monitoring, capabilities, and responses on an ongoing basis to ensure we are keeping up with the evolving cybersecurity landscape. We proactively turn away prospects who request resources consistent with spamming or other unethical activities and work with clients with sensitive data to make sure they are taking adequate security precautions. Our choice of architecture includes technologies such as default encryption in our cloud and offsite backup and recovery solutions. This is consistent with our culture of compliance to keep data safe, secure, and private.